Feedback from previous guests about their experience.
40%
liked the hotel and would stay again
5.0/10
Guest rating
Rooms
5.0
Location
6.3
Service
5.0
Dining
5.0
Guest reviews
5.0/10
based on 9 reviews
Benjamin
United Kingdom,
January
2025
5.0/10
My stay was quite disappointing overall. The initial impression was marred by a chaotic check-in experience, and the room quality did not match the photos online. I felt very uncomfortable during my stay due to security concerns and poor cleanliness. Unfortunately, I cannot recommend this hotel based on my experience.
Rooms
5.0
The room was dirty with stained floors and an uncomfortable bed. The amenities were lacking, with only one questionable towel provided.
Service
5.0
The reception service was disorganized and dismissive, making me feel unwelcome.
Location
5.0
While the hotel is near the ferry terminal, it doesn’t offer much else in terms of convenience.
Dining
Facilities
5.0
Facilities were subpar, with non-functional air conditioning and no hot water.
Juliet
United Kingdom,
January
2025
6.8/10
Rooms
Service
Location
Dining
Facilities
Liam
United Kingdom,
December
2024
5.0/10
My experience at this hotel was quite disappointing. Although the exterior looks inviting, the inside did not match up. The cleanliness of the rooms was lacking, and the service from the staff was not up to par. I would definitely recommend staying somewhere else as this place doesn’t offer value for money.
Rooms
5.0
The rooms were dirty, with towels that felt more like floor mats and sheets that were not clean.
Service
5.0
The service was poor; the receptionist was unhelpful and seemed more interested in her phone than the guests.
Location
5.0
The hotel is located in the city, but the experience was so frustrating that it outweighed any convenience it might have offered.
Dining
Facilities
5.0
Facilities were almost non-existent, as maintenance issues like air conditioning were ignored.
Tom
United Kingdom,
November
2024
5.0/10
My stay at this hotel was quite disappointing. While its location was convenient for exploring the area, the conditions of my room were unacceptable, and the service left much to be desired. It’s a shame that the experience didn't match what was advertised, as both cleanliness and comfort were lacking throughout my visit.
Rooms
5.0
The room was dirty, with stained floors and uncomfortable bedding. It looked nothing like the pictures shown online.
Service
5.0
The service was quite poor, with a lack of attention from staff, and my requests for basic amenities were ignored.
Location
7.0
The location was convenient for walking around, as it was close to the ferry station.
Dining
5.0
Breakfast was consistently inadequate, with limited options and the same meal served daily, lacking any real quality.
Facilities
5.0
Facilities were minimal, with no proper maintenance evident, contributing to an overall uncomfortable stay.
Nicholas
United Kingdom,
November
2024
5.0/10
My stay at this hotel was far from enjoyable. The service was lacking, starting with a receptionist who seemed more preoccupied with her phone than with guests. The room cleaning was non-existent, and basic amenities were either not provided or outdated. While the breakfast was consistent, it was not satisfying. Overall, I felt the hotel should not be rated as highly as it is, given the poor experiences during my stay.
Rooms
5.0
The room was unclean, with stained floors and insufficient towels. The bed was uncomfortable, and the air conditioning failed to function well.
Service
5.0
Service was very disappointing; requests for basic needs were ignored, and the receptionist displayed a lack of professionalism.
Location
Dining
5.0
Breakfast was repetitive and lacking coffee or tea, with the presentation being quite unwelcoming.
Facilities
Naomi
United Kingdom,
November
2024
5.0/10
Rooms
Service
Location
Dining
Facilities
Amelia
United Kingdom,
October
2024
6.2/10
My stay at the hotel was somewhat disappointing overall. The location was convenient for an overnight stay, especially after a late flight, but the experience was marked by various drawbacks. While the room was clean and the air conditioning worked well, the lack of amenities and the overall ambiance made it feel quite basic. The breakfast options were limited, and the service could certainly be improved, making this hotel only suitable for a night’s rest, not a vacation.
Rooms
7.0
The room was clean and the air conditioning worked well, but the TV and the remote were not functioning, which was a letdown.
Service
5.0
The reception staff seemed laid back, and the overall service felt untrained and inattentive at times.
Location
8.0
The location is convenient for an overnight stay before heading to the seaplane terminal, with shops nearby for essentials.
Dining
5.0
Breakfast was included but limited to fried eggs, toast, sausage, and cheese; no coffee or tea available.
Facilities
6.0
Facilities were minimal, with only basic amenities provided; Wi-Fi was only available in the lobby, and it was not high-speed.
Reese
United Kingdom,
October
2024
6.4/10
Rooms
Service
Location
Dining
Facilities
Christian
United Kingdom,
September
2024
5.0/10
My experience at the hotel was extremely disappointing. The room was not only dirty with old towels but also had serious safety issues like exposed wires. The promised breakfast was never provided, and the overall cleanliness was far below expectations. It's definitely overpriced for what it offers, with lackluster service and poor amenities.
Rooms
5.0
The room was dirty with old towels, and there were safety hazards due to exposed wires.
Service
5.0
The service was lacking and showed no empathy towards guests.
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